Backup & Disaster Recovery
Contact Center as a Service
Backup & Disaster Recovery
Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.
Colocation
Contact Center as a Service
Backup & Disaster Recovery
Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth.
Connectivity
Contact Center as a Service
Contact Center as a Service
Connectivity encompasses wide area network (WAN), internet, point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers.
Contact Center as a Service
Contact Center as a Service
Contact Center as a Service
Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
Desktop as a Service
Desktop as a Service
Desktop as a Service
Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.
Email & Productivity
Desktop as a Service
Desktop as a Service
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft 365 (FKA Office 365) and Google Workspace.
MANAGED PUBLIC CLOUD
Desktop as a Service
MANAGED PUBLIC CLOUD
Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between.
MOBILITY
Desktop as a Service
MANAGED PUBLIC CLOUD
Mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices (i.e. smartphones, tablets) for business purposes. Broadly, Mobility may include cellular voice & data plans, mobile telecom expense management (TEM), mobile device management (MDM) software, and mobility services (device ordering, kitting, repairs, reporting, inventory mgmt., etc.).
PENETRATION TESTING
PENETRATION TESTING
PENETRATION TESTING
Penetration Testing is a simulated cyberattack on a system to find and exploit security weaknesses. It helps organizations see how hackers might break in, so identified issues can be fixed to improve security. This IQA will help customers define the scope of testing required to evaluate their environment.
SD-WAN & SASE
PENETRATION TESTING
PENETRATION TESTING
SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers. SASE, or Secure Access
SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. It seeks to eliminate point solutions, providing holistic visibility into and management of security policies. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.
Security
Telecom Management
PENETRATION TESTING
Telecom Management
Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. It includes bill auditing and consolidation, for increased visibility (typically in a portal) and contract negotiations. Clients who implement TEM solutions usually save 20-35% annually.Teleco
Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. It includes bill auditing and consolidation, for increased visibility (typically in a portal) and contract negotiations. Clients who implement TEM solutions usually save 20-35% annually.Telecom Management includes a la carte outsourced services across a business's entire telecom lifecycle, from initial orders to ongoing management to contract terms. It applies to circuits, mobile lines, and even cloud services. Telecom Management can include auditing, inventory creation, project management, trouble ticket management, and escalation management.
UCaaS
PENETRATION TESTING
Telecom Management
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.