We are in a new and exciting age when it comes to how people want to get a hold of you. As technology progresses so do the ways people want to communicate and we are here to make sure your business has those tools. So, give your customers the option to connect with your company the way they want to. With communications coming into your customer service department in a way that does not drive your agent to the point they want to quit. Today there are Contact Center software solutions available that make this a thing of the past.
· Systems that automate routing based on skill level.
· Screen pops with relevant data triggered by keywords.
· Notifications of elevated voice tones and curse words & notify managers for resolution.
· Algorithm queues to minimize wait times enterprise wide.
· Monitoring of social media and queuing the messages or posts into the same platform they are taking calls from.
· Queueing email messages for agents
· The list of awesome features goes on and on all from a single platform
The problem is, who has the time for researching and vetting all the options?
Choosing the right Contact Center for your business is essential. Blue Pride I.S. knows all the best solutions available and can help ensure your organization engages the right one that custom fits your needs & budget. We find the companies that have your must haves and setup demos for you.
We do not charge you to line up the demo in fact we don’t charge you at all and if you select one of our vendors we also help with implementation at no charge.
Our teams are agnostic & experienced. We help you select the top Contact Center vendors, negotiate the best possible deal. Then we assist you with implementation. The last part is our what makes us different. We don't disappear when you engage a contract, we help you go all the way!