We are in a new and exciting age when it comes to how people want to get ahold of you. As technology progresses, so do the various ways people want to communicate, and we are here to make sure your business has those tools. So, give your customers the option to connect with your company the way they want to (with communications coming into your customer service department in a way that does not drive your agent to the point they want to quit). Today, there are Contact Center software solutions available that make this a thing of the past.
· Systems that automate routing based on skill level.
· Screen pops with relevant data triggered by keywords.
· Elevated voice tones and curse words notify managers for resolution.
· Algorithm queues to minimize wait times enterprise wide.
· Monitoring of social media and queuing the messages or posts into the same platform they are taking calls from.
· Queueing email messages for agents
The list of awesome features goes on and on all from a single platform
The problem is, who has the time for researching and vetting all of the options?
Choosing the right Contact Center for your business is essential. Blue Pride I.S. knows all the best solutions available and can help ensure your organization engages the right one that custom fits your needs & budget. We find the companies that have your must-haves, and we'll setup demos for you at no cost. In fact, we don’t charge you at all! And if you select one of our vendors, we also help with implementation at no charge.
Our teams are knowledgeable & experienced. We help you select the top UCAAS vendors and negotiate the best possible deal. Then, we assist you with implementation. What separates us from other companies like ours is we don't disappear when you engage a contract; we help you go all the way!