Some of Our Contact Center Partners

Do you recall the last time you called a customer service number and the agent, despite trying their best, Could Not come up with the solution that you were looking for? Unfortunately It happens all the time. You ended up with a feeling that the company that engineered this contact center might be at a big disadvantage because of the tangible gap between the customer’s need and the delivery of quality service. Today there are Contact Center software solutions available that make this a thing of the past. 

• Systems that automate routing based on skill level. 
• Screen pops with relevant data triggered by keywords. 
• Notifications of elevated voice tones and curse words & notify managers for resolution.
• Algorithm queues to minimize wait times enterprise wide.
• Monitoring of social media for negative comments for fast situation resolution.

The list of awesome features goes on and on.

The problem is, who has the time for researching and vetting all the options?

Choosing the right Contact Center for your business is essential. Blue Pride I.S. knows all the best solutions available and can help ensure your organization engages the right one that custom fits your needs & budget.